Returning faulty or damaged items

U.K returns

You have 14 days from your parcels arrival to request your return to us. U.K customers, please visit our Royal Mail returns portal HERE to generate a return label to print. If you do not have a printer, you will be emailed a QR code by Royal Mail for the Post Office to scan, and they will print the label for you. Please be sure to include your ORDER NUMBER inside the return so we can confirm its yours and issue your refund as quickly as possible. All international returns will be responsible for the shipping fees. ALL RETURNS INCUR AN ADMINISTRATION FEE OF £3.

International Returns

We do not offer prepaid returns for any international orders. Earrings are non-returnable due to hygiene reasons.

Please send us tracking information and choose a secure and safe shipping company to return your items in their original packaging. Please note, July Child is not responsible for any lost or damaged packages. Please email us hello@julychild.co.uk for our returns address.

IMPORANT INFORMATION

SALE ITEMS ARE NON-RETURNABLE AND ARE NOT ELIGIBLE FOR CASH REFUNDS. STORE CREDITS AND/OR EXCHANGES ONLY. EARRINGS ARE NON RETURNABLE.

Is your item less than 20kg and smaller than 61cm (L) x 46cm (W) x 46cm (D)? If your item exceeds these measurements your item would be excluded from our free return service. The right to cancellation will be applicable if and when the items returned are in the same condition in which they were recieved. Items must be returned with the complete original packaging, tags, labels and any other accessory related to the items.

Any item that is returned in a faulty, damaged, dirty, used or deteriorated state will not be refunded and will be sent back, at customers cost, to the sender.

Send return unwanted items using our returns process.

Purchase required item immediately to avoid stock issues.

This is the easiest and quickest way for your to receive your new item as our stock moves very fast. In the period of you returning your item and us receiving it, your desired item may have gone out of stock. By re-purchasing your new item online it will be processed immediately and shipped the next working day.

Your return item will be credited upon receipt.

The right to cancellation will be applicable if and when the items returned are in the same condition in which they were recieved. Items must be returned with the complete original packaging, tags, labels and any other accessory related to the items.

Any item that is returned in a faulty, damaged, dirty, used or deteriorated state will not be refunded and will be sent back, at customers cost, to the sender.

Duties and taxes are NOT included in the total at check out. Free international shipping over £200.

Our prices are NOT inclusive of any taxation or customs charges you may be liable for on your packages entry into your country. Please refer to your country's government website for more information.

July Child is a U.K based company. Throughout your checkout process we offer both our local postal service (Royal Mail) along with DPD international service. When an international order is placed and Royal Mail is selected as your shipping option, please note once the parcel leaves the U.K. it is then transferred to your governments postal service. This means the Royal Mail no longer receives status changes like a private service (DPD) would. Once your parcel has reached the country from where the order was made we will no longer be able to provide status changes or tracking information.

Please ensure your delivery address is correct and secure: We are not responsible for items not received due to an incorrect or an incomplete shipping address. Items marked undeliverable due to an incorrect shipping address will be reissued if and when they are received back and will incur a re-shipping fee.

Lost Packages : If your package gets lost in transit, we will do everything we possibly can to assist you. You will be responsible for contacting your chosen delivery courier to claim insurance on your lost package using the information provided. We are not responsible for packages once proof of delivery is generated.

We do not repair items or have the capacity to do so!

**Manufacturing faults DO NOT include: broken chain; chipped, cracked or broken pearls, shells or gemstones; general wear and tear including items that have been bent out of shape, twisted and snapped, oxidized or on which the plating is fading.

The buyer is responsible for shipping their return within 7 days of receiving our returns label, anything outside of this will not be accepted. July Child will deduct any import tax and duty if an international return is sent to us.

Please note that original shipping charges are non-refundable.

Please note items marked in the SALE are non-refundable.

Jewellery which has been returned in the original packaging and is unworn will be refunded.

Earrings WILL NOT be refunded due to hygiene reasons.

July Child is not responsible for any additional return shipping costs or customs and duties reimbursement.

Once we have received your return, it will be processed as quickly as possible. Please allow 10 working days from the date of your return being processed for the refund to credit your original method of payment.

July Child reserves the right to refuse any returns which do not meet our return policy requirements.

You have 30 days from purchase date to notify us of any faulty items.

This does not include any items worn by customers. The item must be unworn and in its original packaging.

We will process your refund as soon as possible after receiving the returned faulty product from you and confirming the reported fault and, in any case, within 30 calendar days of the day of receiving it and making that confirmation.

Please note that we reserve the right, in certain jurisdictions, to suspend the granting of refunds during certain periods of the year at which we experience particularly high demand.

Should the customer′s chosen courier fail to deliver or lose their return parcel, it is the customer′s responsibility to claim compensation from their chosen Courier directly. July Child Jewellery is not liable for any lost returns.