FAQs

My jewellery is faulty, what should I do?

All jewellery sold via July Child is checked carefully before shipment.

We can offer a refund or exchange your item within 7 days of purchase if your jewellery is faulty. We need to be notified as soon as you receive the package. Please email sinead@julychild.co.uk with details.

PLEASE NOTE:

All designers stocked by July Child use hand craft methods so there may be minor imperfections to the jewellery which is what makes them unique. No two pieces are identical in many cases.

KLARNA FAQ's

Customer Data Sharing

National and/or EU rules sets certain limits to how and when you may share customer-identifying information with Klarna. EU regulations state that the customer must have clicked the Klarna option before the Merchant shares any such information. Basically this means you share privacy data when the customers actively chooses the Klarna option in your checkout and Klarna’s widget is shown, not before. Our default setup complies with EU regulations. If you operate in another jurisdiction, you must check what kind of setup is permitted before you do the integration.

Tell me more about the metals featured in JC's collection

Pure gold is too soft for everyday wear, so it is alloyed with a mixture of metals like silver, copper, nickel, and zinc to give it strength and durability. Karatage, denoted by a number followed by "k" indicates purity, or how much of the metal in a piece of jewellery is gold. Karatage is expressed in 24ths, making 24k gold, 100% gold.

Many of the designers we stock use 24k, 18k and 14k gold. 24k is pure gold and the highest quality available. 18k gold is composed of 75% gold, which is alloyed with other metals to make it strong enough for everyday wear (some of the jewellery stocked is 18k plated). 14k gold is composed of 58.3% gold and 41.7% of other metals.

Recycling

We try to do as much as possible in the way of recycling. Our packaging is made from recycled paper as well as many of the jewellery featured on our website.