Returns Policy & FAQs
Please contact email@example.com within 14 days of receiving your order and we will issue you with our returns address. The buyer is responsible for shipping their return within 7 days of receiving our returns address. Any items shipped after that will be accepted at our discretion. Please note that original shipping charges are non-refundable. Please note items marked in the SALE are non-refundable.
Jewellery which has been returned in the original packaging and is unworn will be refunded.
Earrings WILL NOT be refunded due to hygiene reasons.
The buyer is responsible for the cost of shipping the items back. July Child is not responsible for any return shipping costs or customs and duties reimbursement. We recommend you send back any returns using a signed for postal service. Once we have received your return, it will be processed as quickly as possible. Please allow 7 days from the date of your return being processed for the refund to credit your original method of payment. July Child reserves the right to refuse any returns which do not meet our return policy requirements.
Alternatively, if your product is faulty or not as described and a period of more than 30 days has elapsed, then you are entitled to request a replacement or a repair. If your Products cannot be repaired or replaced by us then you are entitled to request a refund within six months from the date that you received the Product. Products returned in this way should have their original tags attached, and we reserve the right to reject refund requests which relate to goods which have been damaged by customers while being worn.
If you are entitled to receive a refund in this way and you are a customer located in the EU then you will also receive a full refund of the price you paid for the p products.
We will process your refund as soon as possible after receiving the returned faulty product from you and confirming the reported fault and, in any case, within 30 calendar days of the day of receiving it and making that confirmation.
Please note that we reserve the right, in certain jurisdictions, to suspend the granting of refunds during certain periods of the year at which we experience particularly high demand.
Should the Customer′s chosen courier fail to deliver or lose their return parcel, it is the Customer′s responsibility to claim compensation from their chosen Courier directly. July Child Jewellery is not liable for any lost returns.
My jewellery is faulty, what should I do?
All jewellery sold via July Child is checked carefully before shipment.
We can offer a refund or exchange your item within 7 days of purchase if your jewellery is faulty. We need to be notified as soon as you receive the package. Please email firstname.lastname@example.org with details.
All designers stocked by July Child use hand craft methods so there may be minor imperfections to the jewellery which is what makes them unique. No two pieces are identical in many cases.
How do I clean my jewellery?
To keep your jewellery in optimum condition remove when interacting with harsh chemicals and detergents. When you are not wearing your jewellery store in a box/soft cloth bag.
For silver you can make a paste of baking soda and water and gently buff with a cloth or tooth brush. You can also use white toothpaste. Or boil with baking soda and 1 teaspoon of salt for just a few minutes and polish with soft cloth.
For gold use a little white toothpaste and polish with soft cloth.
For gold brass—believe it or not—tomato sauce works well if you rinse with water after. It is useful to use clear nail polish on the inside of your jewellery to prevent it from tarnishing (never fall victim to the clammy hand).
You can make a lemon and baking soda solution. Vinegar and salt with a soft cloth works well. Make sure to rub with olive oil after to prevent it from tarnishing!
Tell me more about the metals featured in JC's collection
Pure gold is too soft for everyday wear, so it is alloyed with a mixture of metals like silver, copper, nickel, and zinc to give it strength and durability. Karatage, denoted by a number followed by "k" indicates purity, or how much of the metal in a piece of jewellery is gold. Karatage is expressed in 24ths, making 24k gold, 100% gold.
Many of the designers we stock use 24k, 18k and 14k gold. 24k is pure gold and the highest quality available. 18k gold is composed of 75% gold, which is alloyed with other metals to make it strong enough for everyday wear (some of the jewellery stocked is 18k plated). 14k gold is composed of 58.3% gold and 41.7% of other metals.
We try to do as much as possible in the way of recycling. Our packaging is made from recycled paper as well as many of the jewellery featured on our website.