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Returns Policy & FAQs

Do you ship internationally?

Yes we do.

If you have any queries regarding postage please email sinead@julychild.co.uk

I love the velvet pink shell box, how do I get one of those with my order?

We automatically include the velvet pink shell jewellery box if you spend over £100 on the site. If it is a gift please notify us and we can include the box with your order.

What if my product arrives and I do not like the style?

We offer EXCHANGE ONLY on all items purchased via July Child within 14 days providing it is returned UNWORN and is in our July Child packaging. For adjustable items if the rings has been tampered with we are unable to offer exchange or refunds.

You will need to provide you proof of purchase. Please email sinead@julychild.co.uk for more information.

My jewellery is faulty, what should I do?

All jewellery sold via July Child is checked carefully before shipment.

We can offer a refund or exchange your item within 14 days of purchase if your jewellery is faulty. We need to be notified as soon as you receive the package. Please email sinead@julychild.co.uk with details.

PLEASE NOTE:

All designers stocked by July Child use hand craft methods so there may be minor imperfections to the jewellery which is what makes them unique. No two pieces are identical in many cases.

How do I clean my jewellery?

To keep your jewellery in optimum condition remove when interacting with harsh chemicals and detergents. When you are not wearing your jewellery store in a box/soft cloth bag.

For silver you can make a paste of baking soda and water and gently buff with a cloth or tooth brush. You can also use white toothpaste. Or boil with baking soda and 1 teaspoon of salt for just a few minutes and polish with soft cloth.

For gold use a little white toothpaste and polish with soft cloth.

For gold brass—believe it or not—tomato sauce works well if you rinse with water after. It is useful to use clear nail polish on the inside of your jewellery to prevent it from tarnishing (never fall victim to the clammy hand).

You can make a lemon and baking soda solution. Vinegar and salt with a soft cloth works well. Make sure to rub with olive oil after to prevent it from tarnishing!

Tell me more about the metals featured in JC's collection

Pure gold is too soft for everyday wear, so it is alloyed with a mixture of metals like silver, copper, nickel, and zinc to give it strength and durability. Karatage, denoted by a number followed by "k" indicates purity, or how much of the metal in a piece of jewellery is gold. Karatage is expressed in 24ths, making 24k gold, 100% gold.

Many of the designers we stock use 24k, 18k and 14k gold. 24k is pure gold and the highest quality available. 18k gold is composed of 75% gold, which is alloyed with other metals to make it strong enough for everyday wear (some of the jewellery stocked is 18k plated). 14k gold is composed of 58.3% gold and 41.7% of other metals.

Recycling

We try to do as much as possible in the way of recycling. Our packaging is made from recycled paper as well as many of the jewellery featured on our website.