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Returns Policy & FAQs

Shipping Information

All items (except for pre-orders) will be shipped out within 2-3 working days. Please allow extra time during holidays. 

Any duties and taxes will need to be covered by the customer.

EU and International shipping is £12.00.

Pre-Orders

All pre-orders will be paid for now, and shipped on the date given in the description.

Returns

If you are not satisfied with the item(s) you have ordered, we will give you a full refund for the cost of the item(s), provided that you return them to us within 14 days of receipt and un-used; in perfect condition, in their original packaging and unworn. Please note, postage costs will not be refunded. July Child Jewellery will not be liable for returns if the jewellery is scratched or has any signs of wear. We reserve the right to refuse a refund for items returned that are not in a re-saleable condition. 

You must inform us in writing, within seven working days of delivery of your item(s), if you are not satisfied with the item(s) and want to return it.

Customers will incur the cost of returns.

Please contact sinead@julychild.co.uk with any return requests. 

July Child Jewellery take no responsibility for goods before they reach us and the refund does not cover the shipping costs.

Due to hygiene or safety reasons it is not possible to return earrings.

We would advise the Customer to return unwanted items by recorded delivery or by obtaining a Certificate of Posting from the Post Office or by any other means that shows proof of postage of the returned items. Any returns, which have not been refunded, will indicate that July Child Jewellery has not received the returned items and this will therefore need to be investigated. This investigation procedure can take up to 15 working days to complete and during this period no refunds will be processed until the parcel has been found and the returned items received by July Child Jewellery in re-sellable condition.

Lost Returns

Should the Customer′s chosen courier fail to deliver or lose their return parcel, it is the Customer′s responsibility to claim compensation from their chosen Courier directly. July Child Jewellery is not liable for any lost returns.

My jewellery is faulty, what should I do?

All jewellery sold via July Child is checked carefully before shipment.

We can offer a refund or exchange your item within 7 days of purchase if your jewellery is faulty. We need to be notified as soon as you receive the package. Please email sinead@julychild.co.uk with details.

PLEASE NOTE:

All designers stocked by July Child use hand craft methods so there may be minor imperfections to the jewellery which is what makes them unique. No two pieces are identical in many cases.

How do I clean my jewellery?

To keep your jewellery in optimum condition remove when interacting with harsh chemicals and detergents. When you are not wearing your jewellery store in a box/soft cloth bag.

For silver you can make a paste of baking soda and water and gently buff with a cloth or tooth brush. You can also use white toothpaste. Or boil with baking soda and 1 teaspoon of salt for just a few minutes and polish with soft cloth.

For gold use a little white toothpaste and polish with soft cloth.

For gold brass—believe it or not—tomato sauce works well if you rinse with water after. It is useful to use clear nail polish on the inside of your jewellery to prevent it from tarnishing (never fall victim to the clammy hand).

You can make a lemon and baking soda solution. Vinegar and salt with a soft cloth works well. Make sure to rub with olive oil after to prevent it from tarnishing!

Tell me more about the metals featured in JC's collection

Pure gold is too soft for everyday wear, so it is alloyed with a mixture of metals like silver, copper, nickel, and zinc to give it strength and durability. Karatage, denoted by a number followed by "k" indicates purity, or how much of the metal in a piece of jewellery is gold. Karatage is expressed in 24ths, making 24k gold, 100% gold.

Many of the designers we stock use 24k, 18k and 14k gold. 24k is pure gold and the highest quality available. 18k gold is composed of 75% gold, which is alloyed with other metals to make it strong enough for everyday wear (some of the jewellery stocked is 18k plated). 14k gold is composed of 58.3% gold and 41.7% of other metals.

Recycling

We try to do as much as possible in the way of recycling. Our packaging is made from recycled paper as well as many of the jewellery featured on our website.